Frequently Asked Questions
Everything you need to know about your order and our collections.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3 to 7 business days within the continental United States. International shipping times vary by location, usually ranging from 10 to 21 business days.
What is your return policy for fashion items?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like intimates and earrings are final sale.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments at home to ensure the perfect fit.
What payment methods do you accept?
Joannes E-Stim Emporium accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.
Are the materials used in your clothing sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel, and we vet all our manufacturing partners for fair labor practices.